Tranforming

Customer Experience

​HOW IT WORKS

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STRATEGY

Define a Community Engagement strategy to deliver on the Brand's business goals.  Key activities are:

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  • Develop Community (e)Xchange Roadmap including aspects of the people, process & technology

  • Create the solution blueprint

  • Define the scope of the Transformation Plan and the associated desired business outcomes

 

Not sure where to start?  No worry, click the "Free CX Transformation Consult" and we will schedule an hour dedicated to developing your storyboard for transformation.

ENGAGE

Harness Community Members to deliver on the Brand's business goal.  Key activities include:

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  • Baseline metrics

  • Prototype engagements and prioritize quick wins

  • Understand and influence the "vibe of your tribe

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Once your Community is thriving, CX Vibe can assist your service needs...  We manage Community (e)Xchange behind the scenes so you can focus on the business of bringing value to your Community.

MEASURE

Connect with the vibe of your Tribe and track the value of the CX Services you use

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Your Brand Leaders are connected to your Community Engagement Measurements making it easy to track engagement, sentiment and results on your:

- Appointments      - Marketing Material

- Automation          - Partner Marketing

- Forums                - Surveys

- Event Marketing. - Training

- How To Support  - Workflow                        

Measurements directly tie to our service fees so you pay for what you use, not headcount.

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Free CX Tranformation Consult

About Us

OUR STORY

We help transform your Community to deliver on your Brand's desired business outcomes.  Our team brings strong facilitation and change management skills to align your enterprise on all aspects – people, process and technology – of the transformation

OUR VISION

Businesses are successful when they have highly engaged customers, as well as, employees. What's the vibe of your tribe? Work with us to find out! Whether you are launching a new engagement strategy or making a tweak to existing procedures.... we will help you harness the power of your Community Members to deliver on your business goals.

TECHNOLOGY

Sometimes the path to achieving an active-happy community is challenged by overwhelming options of media, messages and time! With CX Vibe we make your journey easy by charting an IT Investment plan tailored to the business results you seek and leveraging the investments you've already made.  Independent transformation leadership and consulting giving you confidence that recommendations are not influenced by external vendor ties or incentives. 

 
 

Services

 
Transformation Thought Leadership

Let us  chart your course for IT investment to harnesses the power of Big Data, Internet of Things, Social, Mobile, Analytics, Robotic Process Automation and Cloud technologies to deliver transformational change.  Independent transformation leadership and consulting giving you confidence that recommendations are not influenced by external vendor ties or incentives.  Over 40 years of combined leader experience in communication & collaboration ensures your success.

Cx Vibe is led by Loretta T. Garcia a transformation leader with strong facilitation and communication skills.  She has executed large scale customer care and IT service delivery transformations on behalf of Hewlett Packard Enterprise and Sabre Airline Solutions.