Reflection a critical tool for Leaders and Conflict Managment

In the area of disruptions, my experience is different than the norm. For many in the Pandemic the scales tipped either to tremendous...

Consider the leadership skills of finding common ground and collaboration as you begin 2021. Highlighted in the Otsego County Chamber's...

Three keys to a successful collaboration that I found are: 1. Define a clear purpose & vision ...

People will work harder and use their discretionary time toward team goals based on their motivators, not yours! That is why...

Be sure to attend the Manufacturing Mini Job fair at the Otsego County Chamber of Commerce on Friday March 16th from 2p to 5:30p. Here's...

Consider these two facts as you reflect on what skills to add to your 2018 leadership development plan. 89% of executives rate the need...

what does this mean for B2B? October 20, 2017 | Loretta T. Garcia For many small companies the Saturday after Thanksgiving is the...

Is your organization trying to do more with less these days? If it’s any consolation, you are not alone. In today’s economy it seems...

November 3, 2015 | Your in-house team operates like a well-oiled machine. They are adept at managing engagement through all the...

January 1, 2014 | Before determining the metrics matter the most for managing customer engagement, it is important to understand what we...

Good news at HP… Meg Whitman, CEO, “gets” Social! Coming off the two and half day Customer Experience Conference, a key statistic was...

Truly we see more focus on digital brands connecting with customers.  But I enjoyed this witty repartee between two powerful market...