Archive

Check out our blog for tips on bringing people, process and platform together so your brand delivers exceptional customer experience

Dec 8, 20151 min read

How to enhance Cx and do more with less?

Is your organization trying to do more with less these days? If it’s any consolation, you are not alone. In today’s economy it seems...

Nov 3, 20152 min read

Filling in the gaps of customer experience

November 3, 2015 | Your in-house team operates like a well-oiled machine. They are adept at managing engagement through all the...

Jan 1, 20145 min read

What Metrics that Matter Most?

January 1, 2014 | Before determining the metrics matter the most for managing customer engagement, it is important to understand what we...

Aug 20, 20131 min read

Who are the leading CEOs that "get" Social?

Good news at HP… Meg Whitman, CEO, “gets” Social! Coming off the two and half day Customer Experience Conference, a key statistic was...

Jun 9, 20121 min read

What happens when digital Brands connect?

Truly we see more focus on digital brands connecting with customers. But I enjoyed this witty repartee between two powerful market...